How To Get Buyers Email Addresses PayPal – Workaround
Transcribe of “How To Get Buyers Email Addresses PayPal – Workaround”
Hi guys, Neil Waterhouse. Last week PayPal stopped showing buyer’s e-mail addresses for all eBay sales. Up until last week. Many eBay sellers were harvesting these e-mails from PayPal. And using them for a multitude of things, from marketing to customer service.
Now the good news is, there is a simple workaround
Now the good news is, there is a simple workaround. What I’m talking about is every time and item sells on eBay, eBay sends an e-mail like the one. I’ll put up on the screen and in this e-mail it shows the buyer’s e-mail address. Now, if you’re not receiving these e-mails. It’s simply because they’ve been disabled in your eBay preferences or filtered out by your e-mail program. To turn them back on again, just go to your site preferences in your eBay account and turn the feature back on.
Turn this e-mail communication off in site preferences
Many full-time sellers turn this e-mail communication off in site preferences to reduce the amount of e-mails they get every day from eBay. Some sellers also add filters to their e-mail programs to filter out these e-mails so if you’re not receiving these e-mails, check your site preferences in eBay and then also check to make sure there’s not a filter in your e-mail program that you might’ve set years ago. Programs like Gmail, Outlook, Salesforce, et cetera allow you to quickly create filters to filter out repetitive messages like items sold. That’s all for this week, whenever you’re watching this please scroll on down and leave me a comment below. Until next week, list more, sell more, this is Neil Waterhouse.
Please leave me a comment below and let me know what you think.
Check out How To Set Up A PayPal Account 2020 | Send, Receive, and Transfer Money
Neil
Thanks for the information however I have spent sometime trying to find the section in the eBay preferences to make the change to no avail.
Is it possible to give us a clue as to where we can find it.
Cheers D
Thanks Neil. I really appreciate your youtube videos. What heading under site preferences should I be looking at to allow vuyers email address to appear?
the sale shows up on ebay too with the buyers email inside the buyers details box ?
It doesnt show the customers email on my ebay email anymore. It used to show the email next to the username but only says ‘contact buyer’ with a link to ebay messages –
Such as this –
Item #: 123108813447
Date sold: 12/06/2018
Quantity sold: 2
Buyer: username123 (112) 100% Contact buyer Views: 44 Watchers: 1
Hi Faye, thank you for your comment. Let’s figure out why yours is not showing by seeing what is different.
Do you have an eBay store? Do you use selling manager or selling manager Pro?
Yes, I get the same thing as Faye and I have an Anchor Store, and use Seller Hub.
thanx for the headsup Neil, I am one of the sellers who keeps my customers email addresses and did notice they had disappeared from the paypal notification so your vid was v. helpful as always, cheers, Tracie
You’re very welcome Tracie. Glad to hear the video helped.
Hi Neil, We use seller Hub and we don’t receive the details on our sales E Mails, I’ve lookes through the preferences and can’t find anything, could you let me know where I could find it.
You need to look at the Ebay Sold email, scroll down and to the buyers ID and it will show the email address.
Can you please advise exactly where to look under site preferences?
Thanks
Need a little more to go on than just “Site Preferences”.
Access to buyer emails was a 2-fold problem, both related to seller abuse:
1. eBay circumvention; and
2. Spam including eBay circumvention spam, “opt-out” email, and forced “newsletters”.
As a buyer, I didn’t care about eBay circumvention, because I would just ignore it. The spam was another issue and I had to change my email address several times (Spamgourmet addresses) because of it. I realise there are constraints in going through the eBay communication system, and this also makes it difficult to sell data over eBay (e.g., legitimate sales of software “keys” or ebooks), and probably a few other things, but it was necessitated by the abuse.
Hi Neil, im a buyer who needs to contact a seller directly. however when i looked at the site preferences they were ‘greyed out” on the PayPal site it usually displays the sellers email address once i send money. buts seems that has also gone. I think that once you have bought from someone you should be able to contact them directly. Its my account and my business .Why do ebay have the right to choose what info you give. its crazy .
I have noticed though if the seller has a bussiness account their info still shows on PayPal.
If you can help, it would be appreciated .
cheers Dave.
For sellers that need the email address of the buyer- the simple workaround is to go the payment in PainPal and click on the “refund this payment” . Voila – their email shows at the top under “contact info” .
Well spotted! Thanks for the input.
YOU ARE A LEGEND!!! I spent a good half hour trying to solve this problem, but you solved it for me. Thank you!
You’re very welcome Daniel, great to hear it sold the problem for you.
HI…found a fix
Just go to the email that paypal send you confirmation of sold product and tap “reply” button
the buyer email will be shown like you send email direct to the person that bought a product from you
HA HA HA
These one also will not work forever, I don’t know how we will makes contacts after
I’m selling digital documents, without emails i could close my ebay login
Hi Igor. Could you please, for the sake of our businesses, please delete this comment so they don’t fix this workaround. Thanks.
In the U.K., as at 12th March 2020:
– the eBay message does not show buyer email address, only eBay username
– the PayPal ‘refund’ trick no longer works
– Igor’s suggestion DOES work (for now anyway)
Hi Philip, please see https://www.neilwaterhouse.com/how-to-find-buyers-email-address-on-ebay-2020/